Signs you need a crew now
- More than an inch of standing water - anywhere
- Water rising through the floor drain or wall cracks
- Sump pump dead, tripped, or can't keep up
- A sewage smell - that's contaminated water, don't touch it
What happens when you call
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Tell us what happened. 30 seconds - how deep, and where it's coming from.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Basement walls and slab soak up gallons you can't see, and mold gets established in 24-48 damp hours. Every hour underwater moves more of your stuff from "salvageable" to "loss."
And a deeply flooded basement has to be drained slowly - empty it too fast and groundwater pressure can crack the foundation. That judgment call is the crew's job, not yours. More detail in the salvage guide.
Local to Denver County
Denver sits in the most hail-battered metro in the country - spring storms punch roofs, and the ceiling leak shows up two rains later. Sixty-degree temperature swings work pipes hard, hard freezes burst them in uninsulated exterior walls, and the finished basements that come standard here turn any of it into a bigger loss. Wildfire seasons add smoke-odor calls even far from the fire line.
Colorado policies increasingly carry a separate wind/hail deductible - often a percentage of dwelling coverage rather than a flat number - while interior water losses use your standard deductible. One storm can trigger both. Check your declarations page before hail season.
Serving Denver, Aurora, Lakewood, Arvada, Westminster, Centennial, and all of Denver County.
Flooded basement questions
Can't I just pump it out myself?
A few inches of clean water with the power off - maybe. Deep water needs a slow, staged drain-down so the foundation isn't damaged, plus extraction from the slab and walls a shop vac can't touch.
Is basement flooding covered by insurance?
A burst pipe is typically covered by a homeowner's policy. Surface flooding is typically covered by flood insurance. Sewer backup is typically covered only with a sewer or water backup endorsement. Groundwater seepage is generally not covered by either, unless it was caused by a covered flood event. Review your policy, including endorsements. See the coverage guide.
What about the furnace and water heater?
Don't relight or power anything that took water - the crew has them inspected. Submerged gas valves and controls are typically replaced, not dried.
Hail hit the roof and now the ceiling leaks - one claim or two?
Usually one storm claim, but the wind/hail deductible applies to it - often a percentage of your dwelling coverage. Document the storm date; adjusters match it to hail maps.