Do Not Sell or Share My Personal Information

Several state privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and similar laws in Colorado, Connecticut, and other states, give you the right to opt out of the "sale" or "sharing" of your personal information, and to request that we delete the personal information we hold about you. Because we operate a referral service that is compensated for connecting homeowners with independent restoration contractors, some of what we do may count as a "sale" or "share" under those broad definitions. This page is how you tell us to stop.

How to submit a request

Email privacy@emergencyrestore.com with the subject line "Privacy Request", or call (888) 526-6436, and include:

• Your first and last name
• The phone number(s) and email address(es) you've used with us
• Your state of residence and ZIP code
• Which request you're making - one or both of:
  • Do not sell or share my personal information
  • Delete my personal information

You don't need an account with us to submit a request, and we'll use the information you provide only to address the request itself.

What happens next

• We may ask you to confirm details (e.g., your name, contact information, or prior service requests) to verify your identity against our records before fulfilling the request. This protects your information from being deleted or disclosed at someone else's request.
• We'll respond within the time your state's law requires and confirm what we did.
• If we deny a request, we'll explain why and how to appeal.
• An authorized agent may submit a request on your behalf with proof of authorization.
• We will never treat you differently - in pricing, service, or dispatch - for exercising your privacy rights.

What opting out does and doesn't do

Opting out stops the disclosures that state law treats as a sale or sharing - such as advertising-related data sharing. It does not undo connections already made: if you asked us to connect you with a contractor and we did, that contractor already has your request and handles it under their own privacy practices. And if you contact us about a new emergency after opting out, we'll ask for your consent again at that time - the referral itself is the service you're requesting.

For the full picture of what we collect and how we use it, see the Privacy Policy.