Signs you need a crew now
- Water or sewage coming up floor drains, tubs, or toilets
- Several drains backing up at the same time
- Gurgling pipes when you flush or run water
- A sewage smell indoors - even without visible water
What happens when you call
-
Tell us what happened. 30 seconds - where it's coming up and how much.
-
You're connected with a local restoration crew while you're on the line.
-
The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Sewage is what crews call category-3 "black water" - it carries bacteria and viruses, and everything porous it touches (carpet, pad, drywall, upholstery) has to go. The longer it sits, the deeper it wicks.
Certified crews contain the area, remove what can't be saved, and disinfect to IICRC standards - then dry and restore. This is not a mop-and-bleach job.
Local to Denver County
Denver sits in the most hail-battered metro in the country - spring storms punch roofs, and the ceiling leak shows up two rains later. Sixty-degree temperature swings work pipes hard, hard freezes burst them in uninsulated exterior walls, and the finished basements that come standard here turn any of it into a bigger loss. Wildfire seasons add smoke-odor calls even far from the fire line.
Colorado policies increasingly carry a separate wind/hail deductible - often a percentage of dwelling coverage rather than a flat number - while interior water losses use your standard deductible. One storm can trigger both. Check your declarations page before hail season.
Serving Denver, Aurora, Lakewood, Arvada, Westminster, Centennial, and all of Denver County.
Sewage backup questions
Is it actually dangerous?
Yes - treat it like the biohazard it is. Keep people and pets out of the area, don't run fans across it, and wash up if you've had contact.
Is a sewage backup covered by insurance?
Only with a sewer/water-backup endorsement - a cheap add-on many policies skip. The crew checks your coverage situation with you before work starts.
Can the carpet be saved?
No - carpet and pad touched by sewage are removed by rule. Hard surfaces underneath are disinfected and usually fine.
Hail hit the roof and now the ceiling leaks - one claim or two?
Usually one storm claim, but the wind/hail deductible applies to it - often a percentage of your dwelling coverage. Document the storm date; adjusters match it to hail maps.