Signs you need a crew now
- Standing water, or water coming through a ceiling or wall
- Water pressure suddenly dropping at every faucet
- Warm or cold spots on floors - a slab line let go
- Spreading ceiling stains, or the sound of running water with everything off
What happens when you call
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Tell us what happened. 30 seconds - where the water is and how bad.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
A half-inch supply line pushes out roughly a bathtub of water every few minutes, and it runs under flooring and inside walls first - the part you can't see is always bigger than the part you can. Fast extraction is the difference between drying your floors and replacing them.
Sudden pipe failures are typically covered, and insurers expect fast mitigation once it's safe. Ask the contractor about documentation and coordination with your adjuster.
Local to Denver County
Denver sits in the most hail-battered metro in the country - spring storms punch roofs, and the ceiling leak shows up two rains later. Sixty-degree temperature swings work pipes hard, hard freezes burst them in uninsulated exterior walls, and the finished basements that come standard here turn any of it into a bigger loss. Wildfire seasons add smoke-odor calls even far from the fire line.
Colorado policies increasingly carry a separate wind/hail deductible - often a percentage of dwelling coverage rather than a flat number - while interior water losses use your standard deductible. One storm can trigger both. Check your declarations page before hail season.
Serving Denver, Aurora, Lakewood, Arvada, Westminster, Centennial, and all of Denver County.
Burst pipe questions
Plumber or restoration crew first?
Restoration first if water is standing - the crew coordinates the pipe repair too, so one call covers both.
Is a burst pipe covered by insurance?
Sudden pipe failures are typically covered, along with the resulting water damage. Repairing the pipe itself, and leaks that developed slowly, are often treated differently. Review your policy, including endorsements. See the plain-English coverage guide.
I can't find my shut-off valve.
Call anyway. While you wait for help, if it's safe to do so, dispatch can talk you through the usual spots.
Hail hit the roof and now the ceiling leaks - one claim or two?
Usually one storm claim, but the wind/hail deductible applies to it - often a percentage of your dwelling coverage. Document the storm date; adjusters match it to hail maps.