What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Washington crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Washington?
DC rowhouses put finished living space below grade, and the city's older combined sewers back up into those basements when summer downpours hit. English basements flood street-first, flat roofs pond, and the region's swampy humidity means anything left damp grows mold quickly - especially behind plaster walls that dry slowly.
District policies cover sudden pipe and appliance failures; water backing up from sewers or drains - the classic DC basement loss - needs its own endorsement. Rising street water is flood insurance, a separate policy, even when it only reaches the areaway door.
Your call goes to a crew based in the Washington area. Serving Washington, Arlington, Alexandria, Bethesda, Silver Spring, Hyattsville, and all of the District.
Practical details for families in Washington
If someone is hurt or has died, call 911 first. The Office of the Chief Medical Examiner investigates deaths from injury or without a clear explanation. Its main line is (202) 698-9000, and legal next of kin can request its reports in writing. Cleaning the home is a separate step. Ask police when you may go back inside. A private crew cleans, removes affected materials and arranges disposal; ask how waste will be packaged, hauled and disposed of. For a crime in the District, DC Superior Court's Crime Victims Compensation Program can pay up to $1,000 for crime scene cleanup. The crime generally must be reported within seven days and the claim filed within one year. Call (202) 879-4216.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.