What the crew takes care of
- Cleaning, sanitization, and safe removal of affected materials
- Restoration of the space to health-department and OSHA standards
- Recovery and return of personal items that can be safely saved
- All insurance paperwork - you don't make those calls
What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
You don't have to go back in
Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like, and works at the pace you choose.
Crews can arrive in unmarked vehicles and plain workwear. Nothing about the visit announces itself to neighbors.
Local to the District
DC rowhouses put finished living space below grade, and the city's older combined sewers back up into those basements when summer downpours hit. English basements flood street-first, flat roofs pond, and the region's swampy humidity means anything left damp grows mold quickly - especially behind plaster walls that dry slowly.
District policies cover sudden pipe and appliance failures; water backing up from sewers or drains - the classic DC basement loss - needs its own endorsement. Rising street water is flood insurance, a separate policy, even when it only reaches the areaway door.
Serving Washington, Arlington, Alexandria, Bethesda, Silver Spring, Hyattsville, and all of the District.
Questions families ask
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.