What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What New York crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in New York?
New York's pre-war stock fails in New York ways - aging risers and radiator lines burst inside walls, and the upstairs neighbor's overflow becomes your ceiling collapse. Basement and cellar apartments flood fast when cloudbursts overwhelm the sewers, as Ida proved in 2021, and hard freezes still catch pipes in uninsulated shafts.
In New York, sudden pipe and appliance failures are standard covered losses; water that backs up from sewers or drains needs its own endorsement. In multifamily buildings, whose policy pays - yours, the neighbor's, or the building's - turns on where the failure happened, so documentation matters double.
Your call goes to a crew based in the New York area. Serving New York, Brooklyn, Queens, The Bronx, Staten Island, Yonkers, Hoboken, and all of the five boroughs.
Practical details for families in New York
This can be a very hard time. If anyone is hurt or in danger, call 911 first. Before any cleanup, ask investigators whether the home has been released. New York's regulated medical waste law covers waste from diagnosis, treatment, immunization, research and biological testing, and excludes household waste, so ask any provider how they will package and dispose of what they remove. The state Office of Victim Services can cover crime-scene cleanup up to $2,500 for eligible claimants, after all other sources, such as insurance, are used; claims are generally due within one year of the crime (1-800-247-8035). For questions about a loved one, the Office of Chief Medical Examiner's Identification Unit is at 212-447-2030.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.