What the crew takes care of
- Cleaning, sanitization, and safe removal of affected materials
- Restoration of the space to health-department and OSHA standards
- Recovery and return of personal items that can be safely saved
- All insurance paperwork - you don't make those calls
What happens when you call
-
Share only what you're comfortable sharing. A person answers - no menus, no rush.
-
You're connected with a local crew that handles trauma and biohazard cleanup.
-
The crew confirms timing with you - whenever you're ready.
You don't have to go back in
Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like, and works at the pace you choose.
Crews can arrive in unmarked vehicles and plain workwear. Nothing about the visit announces itself to neighbors.
Local to the five boroughs
New York's pre-war stock fails in New York ways - aging risers and radiator lines burst inside walls, and the upstairs neighbor's overflow becomes your ceiling collapse. Basement and cellar apartments flood fast when cloudbursts overwhelm the sewers, as Ida proved in 2021, and hard freezes still catch pipes in uninsulated shafts.
In New York, sudden pipe and appliance failures are standard covered losses; water that backs up from sewers or drains needs its own endorsement. In multifamily buildings, whose policy pays - yours, the neighbor's, or the building's - turns on where the failure happened, so documentation matters double.
Serving New York, Brooklyn, Queens, The Bronx, Staten Island, Yonkers, Hoboken, and all of the five boroughs.
Questions families ask
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.