What happens when you call
-
Tell us what you're seeing. 30 seconds - where it is and how far it's spread.
-
You're connected with a local mold remediation crew while you're on the line.
-
The crew confirms your inspection appointment and sets the time with you directly.
What Austin crews handle
What's different in Austin?
Austin's limestone terrain sheds heavy rain fast - Flash Flood Alley storms overwhelm drainage and push water into garages and lower floors with little warning. The 2021 freeze burst pipes across Travis County's fast-built housing stock, much of it with supply runs in uninsulated attics, and growth suburbs add new slab foundations to the mix every year.
Texas regulates mold remediation: if you hire a contractor for 25 contiguous square feet or more of mold, Texas requires a TDLR-licensed remediator. Ask for the license number before work starts.
Texas policies commonly carry a separate percentage deductible for wind and hail - a different number than your flat deductible, worth checking before storm season. Sudden water losses like burst pipes fall under the standard deductible.
Your call goes to a crew based in the Austin area. Serving Austin, Round Rock, Cedar Park, Pflugerville, Georgetown, and all of Travis County.
What to know before repairs in Austin
Texas sets the order of a mold job. A licensed mold assessment consultant evaluates the home first and gives you a written work analysis listing the areas, the materials to be removed or cleaned, the methods and the clearance criteria. The licensed remediator then gives you a remediation plan before work starts. One person may not do both jobs on the same project, or own both firms. The remediator must give you TDLR's Consumer Mold Information Sheet before mold work begins, and within 10 days of finishing, a certificate of mold remediation stating whether the underlying cause was fixed. Keep it: if you sell, the buyer gets a copy. Unlicensed people may handle less than 25 contiguous square feet, and owners may sometimes do their own work, but a licensed remediator is never exempt. Complaints go to TDLR within two years.
Common questions
Should I test first or go straight to removal?
If mold is visible and the moisture source is obvious, go straight to remediation. Test first when mold is hidden, symptoms don't match what you can see, or you need documentation for a claim.
Is mold really that dangerous?
It's a health concern worth taking seriously - especially for kids, older adults, and anyone with asthma or allergies. Removal ends the exposure either way.
Is mold remediation covered by insurance?
Mold remediation may be covered when the mold resulted from a covered sudden water loss, often up to a separate limit. Coverage depends on the cause and your policy's mold exclusions, endorsements and limits. A covered water loss does not automatically establish coverage for mold remediation. Check your declarations page for any mold limit.