What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Austin crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Austin?
Austin's limestone terrain sheds heavy rain fast - Flash Flood Alley storms overwhelm drainage and push water into garages and lower floors with little warning. The 2021 freeze burst pipes across Travis County's fast-built housing stock, much of it with supply runs in uninsulated attics, and growth suburbs add new slab foundations to the mix every year.
Texas policies commonly carry a separate percentage deductible for wind and hail - a different number than your flat deductible, worth checking before storm season. Sudden water losses like burst pipes fall under the standard deductible.
Your call goes to a crew based in the Austin area. Serving Austin, Round Rock, Cedar Park, Pflugerville, Georgetown, and all of Travis County.
Practical details for families in Austin
If you find someone who has died or been hurt, call 911 first. The Travis County Medical Examiner's Office investigates sudden, unexpected, violent, suspicious or unnatural deaths in the county; its main line is (512) 854-9599. Cleaning the home is separate, private work the family or owner arranges afterward. TCEQ's medical-waste rules cover health care-related facilities and exclude waste from single and multi-family dwellings, so a home cleanup is not automatically regulated medical-waste work. Ask the provider how removed materials will be packaged and disposed of. If a crime occurred, the Attorney General's Crime Victims' Compensation Program can pay up to $2,250 for crime scene clean-up, after homeowners or renters insurance is used first.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.