What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Philadelphia crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Philadelphia?
Philadelphia's rowhomes share party walls, so one burst pipe routinely becomes two houses' problem - water travels along joists straight into the neighbor's ceiling. Original cast-iron stacks and galvanized supply lines are at end of life across whole blocks, basements sit below grade, and hard freezes find the pipes in unheated cellars first.
Pennsylvania policies cover sudden failures including freeze-bursts when the home was reasonably heated. Sewer and drain backup - a common Philadelphia basement claim - needs its own endorsement, and party-wall losses get sorted between insurers after each home documents its own damage.
Your call goes to a crew based in the Philadelphia area. Serving Philadelphia, Camden, Cherry Hill, Upper Darby, Norristown, Bensalem, and all of Philadelphia County.
Practical details for families in Philadelphia
After a death or crime, police and the Philadelphia Medical Examiner's Office handle the investigation. The office investigates sudden, unexpected and unnatural deaths and offers families bereavement support. Its 24-hour line for time-sensitive questions is (215) 685-7445. Cleaning the home is a separate, private job. Pennsylvania defines infectious waste by the activities that generate it, such as medical diagnosis, treatment and autopsy, so ask any provider how they will package, transport and dispose of what they remove. The state's Victims Compensation Assistance Program can cover reasonable costs of cleaning a crime scene in a private residence. Insurance usually has to be used first, and claims for crimes on or after September 8, 2022 must be filed within five years.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.