What the crew takes care of
- Cleaning, sanitization, and safe removal of affected materials
- Restoration of the space to health-department and OSHA standards
- Recovery and return of personal items that can be safely saved
- All insurance paperwork - you don't make those calls
What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
You don't have to go back in
Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like, and works at the pace you choose.
Crews can arrive in unmarked vehicles and plain workwear. Nothing about the visit announces itself to neighbors.
Local to Philadelphia County
Philadelphia's rowhomes share party walls, so one burst pipe routinely becomes two houses' problem - water travels along joists straight into the neighbor's ceiling. Original cast-iron stacks and galvanized supply lines are at end of life across whole blocks, basements sit below grade, and hard freezes find the pipes in unheated cellars first.
Pennsylvania policies cover sudden failures including freeze-bursts when the home was reasonably heated. Sewer and drain backup - a common Philadelphia basement claim - needs its own endorsement, and party-wall losses get sorted between insurers after each home documents its own damage.
Serving Philadelphia, Camden, Cherry Hill, Upper Darby, Norristown, Bensalem, and all of Philadelphia County.
Questions families ask
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.