What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Nashville crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Nashville?
Nashville floods fast - the 2010 and 2021 events proved how quickly creeks take whole neighborhoods, and ordinary thunderstorms flash-flood the low spots every year. Tornado season brings roof and structural damage, and the metro's fast-built growth stock runs slab foundations and attic plumbing that hard freezes catch off guard.
Tennessee policies treat wind and storm openings as standard perils; rising creek or street water is flood insurance, a separate policy many Nashville homeowners learned about the hard way in 2010. Freeze-bursts are covered when the home was reasonably heated.
Your call goes to a crew based in the Nashville area. Serving Nashville, Franklin, Brentwood, Hendersonville, Murfreesboro, Smyrna, and all of Davidson County.
Practical details for families in Nashville
If someone may be hurt or a crime may have happened, call 911 first; a cleanup referral never replaces emergency services. Cleanup begins after authorities finish at the home. Tennessee's environment department regulates non-hazardous medical waste under its solid waste rules, Rule Chapter 0400-11-01, but that guidance does not address household cleanups, so ask how removed materials will be packaged, transported and disposed of. If a crime happened in the victim's home or an eligible relative's home, Tennessee's Criminal Injuries Compensation Fund may consider up to $3,000 for cleaning and removal of materials, though not repairs or replacement. It is a fund of last resort, and claims must generally be filed within two years of the crime.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.