What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Columbus crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Columbus?
Columbus mixes both failure modes: fast-built growth suburbs with attic plumbing and finished basements, and older in-town stock with supply lines at end of life. Hard freezes burst pipes on both sides of that line, spring thunderstorms test sump pumps across Franklin County, and summer humidity keeps anything left damp growing.
In Ohio the coverage that catches homeowners out is sewer and sump backup - both need their own endorsement, an add-on many policies skip. Sudden pipe and appliance failures fall under the standard policy; frozen pipes are covered when the home was reasonably heated.
Your call goes to a crew based in the Columbus area. Serving Columbus, Dublin, Westerville, Grove City, Hilliard, Reynoldsburg, and all of Franklin County.
Practical details for families in Columbus
If someone is hurt or a death has occurred, call 911 first. When the coroner is involved, the Franklin County Coroner's Office at (614) 525-5290 can answer questions about the process and the release of personal property. Ohio EPA's infectious waste rules exempt waste generated at a single-family residence not used for commercial purposes. That exemption is written for single-family homes, so for an apartment or a home used for business, ask how removed materials will be packaged and disposed of. After a crime, Ohio's Crime Victims Compensation program, run by the Attorney General, may help with crime-scene cleanup for personal security, such as doors and windows. State law caps that cost at $750 per claim.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.