What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Chicago crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Chicago?
Chicago basements are deep and usually finished - and much of Cook County drains through combined sewers that back up into them during heavy rain. Freeze-thaw cycles burst pipes in uninsulated exterior walls, ice dams push meltwater under roofs, and a dead sump or ejector pit turns an ordinary storm into a flooded basement in an hour.
In the Chicago area the coverage that surprises homeowners most is sewer backup - it's only covered with a water/sewer backup endorsement, an add-on many policies skip despite the combined sewer system. Check your declarations page before the next heavy rain.
Your call goes to a crew based in the Chicago area. Serving Chicago, Evanston, Cicero, Oak Park, Skokie, Berwyn, and all of Cook County.
Practical details for families in Chicago
After a death, police and the Cook County Medical Examiner's Office handle the investigation; ask police whether the home has been released before any cleaning begins. Illinois's potentially infectious medical waste rules cover waste from medical diagnosis, treatment and research, and the definition excludes general household waste, so a home cleanup is not automatically regulated medical-waste work. Ask any provider how it will package, haul and dispose of what is removed. If a violent crime occurred, the Illinois Crime Victims Compensation Program, run through the Attorney General's office, lists crime-scene clean-up among the costs it can help with for eligible victims. Its assistance line is 800-228-3368. In an emergency, call 911 first.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.