Signs you need a crew now
- Water or sewage coming up floor drains, tubs, or toilets
- Several drains backing up at the same time
- Gurgling pipes when you flush or run water
- A sewage smell indoors - even without visible water
What happens when you call
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Tell us what happened. 30 seconds - where it's coming up and how much.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Sewage is what crews call category-3 "black water" - it carries bacteria and viruses, and everything porous it touches (carpet, pad, drywall, upholstery) has to go. The longer it sits, the deeper it wicks.
Certified crews contain the area, remove what can't be saved, and disinfect to IICRC standards - then dry and restore. This is not a mop-and-bleach job.
Local to King County
Seattle's damage is patient: months of steady rain keep crawl spaces damp, moss shortens roof life until a winter storm finds the weak spot, and moisture that would evaporate elsewhere lingers here and feeds mold. The Craftsman-era stock runs original galvanized supply lines, and the occasional cold snap bursts pipes in homes built for mild winters.
Washington policies pay for sudden failures - the burst pipe, the failed water heater. What they don't pay for is the slow stuff this climate specializes in: long-term seepage and gradual leaks read as maintenance. When something lets go, documenting that it was sudden is the whole claim.
Serving Seattle, Bellevue, Renton, Kirkland, Redmond, Shoreline, and all of King County.
Sewage backup questions
Is it actually dangerous?
Yes - treat it like the biohazard it is. Keep people and pets out of the area, don't run fans across it, and wash up if you've had contact.
Is a sewage backup covered by insurance?
Only with a sewer/water-backup endorsement - a cheap add-on many policies skip. The crew checks your coverage situation with you before work starts.
Can the carpet be saved?
No - carpet and pad touched by sewage are removed by rule. Hard surfaces underneath are disinfected and usually fine.
Is slow crawl-space moisture covered?
Gradual seepage typically isn't covered. A sudden plumbing failure under the house typically is, along with the resulting water damage. Mold that follows can be treated differently. Review your policy, including endorsements.