Signs you need a crew now
- Water or sewage coming up floor drains, tubs, or toilets
- Several drains backing up at the same time
- Gurgling pipes when you flush or run water
- A sewage smell indoors - even without visible water
What happens when you call
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Tell us what happened. 30 seconds - where it's coming up and how much.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Sewage is what crews call category-3 "black water" - it carries bacteria and viruses, and everything porous it touches (carpet, pad, drywall, upholstery) has to go. The longer it sits, the deeper it wicks.
Certified crews contain the area, remove what can't be saved, and disinfect to IICRC standards - then dry and restore. This is not a mop-and-bleach job.
Local to Mecklenburg County
Charlotte catches hurricanes after landfall - tropical remnants dump inland rain that flash-floods creeks and finds every roof weakness. The metro's red clay drains slowly and holds moisture against crawl spaces, where Carolina humidity keeps mold fed year-round, and the fast-built growth stock adds new slab and attic plumbing to the risk list every year.
North Carolina policies cover storm openings and sudden failures; some carry separate wind/hail or named-storm deductibles even inland, worth checking before hurricane season. Rising water - creek, street, or storm surge remnant - is flood insurance only.
Serving Charlotte, Concord, Gastonia, Huntersville, Matthews, Rock Hill, and all of Mecklenburg County.
Sewage backup questions
Is it actually dangerous?
Yes - treat it like the biohazard it is. Keep people and pets out of the area, don't run fans across it, and wash up if you've had contact.
Is a sewage backup covered by insurance?
Only with a sewer/water-backup endorsement - a cheap add-on many policies skip. The crew checks your coverage situation with you before work starts.
Can the carpet be saved?
No - carpet and pad touched by sewage are removed by rule. Hard surfaces underneath are disinfected and usually fine.
Hurricane remnants flooded the crawl space - covered?
Rising outside water in a crawl space typically falls under flood insurance, not a homeowner's policy. Rain that came in through storm damage above is typically a homeowner's claim. Mold that follows can be treated differently. Review your policy, including endorsements. Document the water's path.