Signs you need a crew now
- Standing water, or water coming through a ceiling or wall
- Water pressure suddenly dropping at every faucet
- Warm or cold spots on floors - a slab line let go
- Spreading ceiling stains, or the sound of running water with everything off
What happens when you call
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Tell us what happened. 30 seconds - where the water is and how bad.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
A half-inch supply line pushes out roughly a bathtub of water every few minutes, and it runs under flooring and inside walls first - the part you can't see is always bigger than the part you can. Fast extraction is the difference between drying your floors and replacing them.
Sudden pipe failures are typically covered, and insurers expect fast mitigation once it's safe. Ask the contractor about documentation and coordination with your adjuster.
Local to Mecklenburg County
Charlotte catches hurricanes after landfall - tropical remnants dump inland rain that flash-floods creeks and finds every roof weakness. The metro's red clay drains slowly and holds moisture against crawl spaces, where Carolina humidity keeps mold fed year-round, and the fast-built growth stock adds new slab and attic plumbing to the risk list every year.
North Carolina policies cover storm openings and sudden failures; some carry separate wind/hail or named-storm deductibles even inland, worth checking before hurricane season. Rising water - creek, street, or storm surge remnant - is flood insurance only.
Serving Charlotte, Concord, Gastonia, Huntersville, Matthews, Rock Hill, and all of Mecklenburg County.
Burst pipe questions
Plumber or restoration crew first?
Restoration first if water is standing - the crew coordinates the pipe repair too, so one call covers both.
Is a burst pipe covered by insurance?
Sudden pipe failures are typically covered, along with the resulting water damage. Repairing the pipe itself, and leaks that developed slowly, are often treated differently. Review your policy, including endorsements. See the plain-English coverage guide.
I can't find my shut-off valve.
Call anyway. While you wait for help, if it's safe to do so, dispatch can talk you through the usual spots.
Hurricane remnants flooded the crawl space - covered?
Rising outside water in a crawl space typically falls under flood insurance, not a homeowner's policy. Rain that came in through storm damage above is typically a homeowner's claim. Mold that follows can be treated differently. Review your policy, including endorsements. Document the water's path.