Signs you need a crew now
- More than an inch of standing water - anywhere
- Water rising through the floor drain or wall cracks
- Sump pump dead, tripped, or can't keep up
- A sewage smell - that's contaminated water, don't touch it
What happens when you call
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Tell us what happened. 30 seconds - how deep, and where it's coming from.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Basement walls and slab soak up gallons you can't see, and mold gets established in 24-48 damp hours. Every hour underwater moves more of your stuff from "salvageable" to "loss."
And a deeply flooded basement has to be drained slowly - empty it too fast and groundwater pressure can crack the foundation. That judgment call is the crew's job, not yours. More detail in the salvage guide.
Local to Wayne County
Detroit's 2021 floods showed what happens when big rain meets an old sewer system - basements across Wayne County took sewage backups at once. The housing stock is solid but aging: original galvanized lines, stone and block basements, boilers and radiators that fail in freeze snaps, and ice dams on every winter roofline.
Michigan policies cover sudden failures and freeze-bursts when the home was reasonably heated. Sewer and drain backup - Detroit's signature basement loss - needs its own endorsement, and rising street water needs flood insurance. After area-wide events, document early; adjusters triage thousands of claims at once.
Serving Detroit, Dearborn, Warren, Livonia, Southfield, Troy, and all of Wayne County.
Flooded basement questions
Can't I just pump it out myself?
A few inches of clean water with the power off - maybe. Deep water needs a slow, staged drain-down so the foundation isn't damaged, plus extraction from the slab and walls a shop vac can't touch.
Is basement flooding covered by insurance?
A burst pipe is typically covered by a homeowner's policy. Surface flooding is typically covered by flood insurance. Sewer backup is typically covered only with a sewer or water backup endorsement. Groundwater seepage is generally not covered by either, unless it was caused by a covered flood event. Review your policy, including endorsements. See the coverage guide.
What about the furnace and water heater?
Don't relight or power anything that took water - the crew has them inspected. Submerged gas valves and controls are typically replaced, not dried.
Sewage backed up in the basement like 2021 - covered?
Only with a sewer backup endorsement. If you have it, act fast and document - after area-wide events, early well-documented claims move first.