Signs you need a crew now
- More than an inch of standing water - anywhere
- Water rising through the floor drain or wall cracks
- Sump pump dead, tripped, or can't keep up
- A sewage smell - that's contaminated water, don't touch it
What happens when you call
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Tell us what happened. 30 seconds - how deep, and where it's coming from.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Basement walls and slab soak up gallons you can't see, and mold gets established in 24-48 damp hours. Every hour underwater moves more of your stuff from "salvageable" to "loss."
And a deeply flooded basement has to be drained slowly - empty it too fast and groundwater pressure can crack the foundation. That judgment call is the crew's job, not yours. More detail in the salvage guide.
Local to Fulton County
Atlanta's expansive red clay holds water against foundations and crawl spaces - and crawl-space humidity keeps feeding mold long after the original leak is fixed. Severe thunderstorms and winter ice storms drop pines onto roofs across Fulton County, and older in-town neighborhoods still run galvanized supply lines at the end of their life.
Georgia policies treat wind, hail, and fallen trees as standard covered perils - including a neighbor's tree on your roof, which typically falls to your own policy first. Groundwater and crawl-space seepage, though, need flood coverage.
Serving Atlanta, Decatur, Marietta, Sandy Springs, Smyrna, and all of Fulton County.
Flooded basement questions
Can't I just pump it out myself?
A few inches of clean water with the power off - maybe. Deep water needs a slow, staged drain-down so the foundation isn't damaged, plus extraction from the slab and walls a shop vac can't touch.
Is basement flooding covered by insurance?
A burst pipe is typically covered by a homeowner's policy. Surface flooding is typically covered by flood insurance. Sewer backup is typically covered only with a sewer or water backup endorsement. Groundwater seepage is generally not covered by either, unless it was caused by a covered flood event. Review your policy, including endorsements. See the coverage guide.
What about the furnace and water heater?
Don't relight or power anything that took water - the crew has them inspected. Submerged gas valves and controls are typically replaced, not dried.
A tree came through my roof - whose insurance pays?
Yours, in most cases - even if it was the neighbor's tree. Your policy covers your structure; anything between insurers happens later, without you in the middle.