What the crew takes care of
- Cleaning, sanitization, and safe removal of affected materials
- Restoration of the space to health-department and OSHA standards
- Recovery and return of personal items that can be safely saved
- All insurance paperwork - you don't make those calls
What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
You don't have to go back in
Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like, and works at the pace you choose.
Crews can arrive in unmarked vehicles and plain workwear. Nothing about the visit announces itself to neighbors.
Local to Wayne County
Detroit's 2021 floods showed what happens when big rain meets an old sewer system - basements across Wayne County took sewage backups at once. The housing stock is solid but aging: original galvanized lines, stone and block basements, boilers and radiators that fail in freeze snaps, and ice dams on every winter roofline.
Michigan policies cover sudden failures and freeze-bursts when the home was reasonably heated. Sewer and drain backup - Detroit's signature basement loss - needs its own endorsement, and rising street water needs flood insurance. After area-wide events, document early; adjusters triage thousands of claims at once.
Serving Detroit, Dearborn, Warren, Livonia, Southfield, Troy, and all of Wayne County.
Questions families ask
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.