What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What St. Louis crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in St. Louis?
St. Louis takes water from every direction - river flooding on the big years, flash-flooding downpours in between, and a brick housing stock whose century-old supply lines fail on their own schedule. Humid summers grow mold fast in wet basements, and spring severe-weather season adds roof and tornado damage to the mix.
Missouri policies cover sudden failures and storm openings; river or street water needs flood insurance, and sewer backup - common when downpours overwhelm older lines - needs its own endorsement. Wind and hail are standard perils, sometimes with their own deductible.
Your call goes to a crew based in the St. Louis area. Serving St. Louis, Clayton, Florissant, Chesterfield, Kirkwood, St. Charles, and all of St. Louis City & County.
Practical details for families in St. Louis
After an unusual or suspicious death at home, police and the city Medical Examiner investigate. Families can get case status updates from the Medical Examiner at 314-622-4971. Ask investigators when the home is released and cleanup may begin. Missouri's infectious-waste rule is written for places like hospitals, doctors' offices and mortuaries. It exempts waste generated at a single-family home and disposed with household trash, if sharps are sealed in rigid containers. Ask any provider how it will package, transport and dispose of what it removes. Missouri's Crime Victims' Compensation Program lists crime scene clean-up among the losses it does not cover, though it can help with medical, counseling and funeral costs. If anyone is in danger, call 911 first.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.