What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Orlando crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Orlando?
Orlando gets Florida's water without the coastline - hurricane bands crossing the state, daily summer downpours, and a high water table with retention ponds working overtime. CBS slab homes hide their plumbing under concrete, A/C condensate lines clog and overflow in the long cooling season, and damp drywall grows mold as fast here as anywhere on the coast.
Florida policies may have a separate hurricane deductible. Whether it applies depends on the storm and the statutory hurricane period. Check your policy. Everyday losses - burst pipes, A/C overflows, water-heater failures - use your standard deductible. Rising water from any direction is flood insurance, even this far inland.
Your call goes to a crew based in the Orlando area. Serving Orlando, Kissimmee, Sanford, Winter Park, Apopka, Altamonte Springs, and all of Orange County.
Practical details for families in Orlando
If someone has died or been hurt at home, call 911. Police and the District Nine Medical Examiner's Office, which serves Orange and Osceola counties, may need the home first, so ask investigators when it will be released before arranging cleanup. The office's general line is (407) 836-9400, and its business office is open weekdays 8 a.m. to 4 p.m. Florida's biomedical waste law names facilities such as hospitals, clinics and funeral homes as generators and does not specifically address private homes, so ask any provider how materials will be bagged, transported and disposed of.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.