Signs you need a crew now
- Missing shingles, or daylight visible in the attic
- A broken window, door, or hole the rain can reach
- Water running down interior walls or pooling in the attic
- A tree or limb on the roof - stay out of that room
What happens when you call
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Tell us what happened. 30 seconds - what's open to the sky and what's wet.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and your arrival time - tarping and board-up come first.
Why this one can't wait
An opening in the roof turns every following shower into a new loss - and your policy expects "reasonable mitigation," which means tarping and boarding fast, not waiting for the adjuster.
The crew secures the openings, photographs everything for the claim, extracts what already got in, and dries the structure before mold takes the storm's side.
Local to Maricopa County
Phoenix water damage peaks in monsoon season - July-to-September microbursts drive rain under parapet flat roofs and through evaporative-cooler penetrations. The rest of the year it's failed water heaters, AC condensate lines, and supply lines aged by hard water. Desert heat dries surfaces deceptively fast while wall cavities stay wet - which is exactly where mold starts.
Monsoon wind damage and wind-driven rain are standard homeowner's coverage in Arizona, but street or wash flooding entering the home is not - that requires separate flood insurance. Sudden plumbing failures fall under the standard policy.
Serving Phoenix, Mesa, Scottsdale, Tempe, Chandler, Glendale, and all of Maricopa County.
Storm damage questions
Is storm damage covered by insurance?
Wind and hail damage - including the rain that enters through it - is standard homeowner's coverage. Rising water from outside is flood insurance, a separate policy. See the coverage guide.
Should I wait for the adjuster before touching anything?
Generally, no. Most policies require reasonable steps to prevent further damage. Photograph everything first, then, once it's safe, tarp and start drying. Keep receipts and records of what was done before the adjuster's visit.
Can I tarp the roof myself?
Not in the wet or the dark, and not after a storm has loosened things underfoot. Crews carry the gear and the fall protection - it's included in the mitigation the policy pays for.
Is monsoon damage covered by insurance?
Wind damage and rain entering through a wind-damaged roof are standard claims. Runoff flooding from the street or a wash is flood insurance - a separate policy.