Signs you need a crew now
- Missing shingles, or daylight visible in the attic
- A broken window, door, or hole the rain can reach
- Water running down interior walls or pooling in the attic
- A tree or limb on the roof - stay out of that room
What happens when you call
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Tell us what happened. 30 seconds - what's open to the sky and what's wet.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and your arrival time - tarping and board-up come first.
Why this one can't wait
An opening in the roof turns every following shower into a new loss - and your policy expects "reasonable mitigation," which means tarping and boarding fast, not waiting for the adjuster.
The crew secures the openings, photographs everything for the claim, extracts what already got in, and dries the structure before mold takes the storm's side.
Local to Travis County
Austin's limestone terrain sheds heavy rain fast - Flash Flood Alley storms overwhelm drainage and push water into garages and lower floors with little warning. The 2021 freeze burst pipes across Travis County's fast-built housing stock, much of it with supply runs in uninsulated attics, and growth suburbs add new slab foundations to the mix every year.
Texas policies commonly carry a separate percentage deductible for wind and hail - a different number than your flat deductible, worth checking before storm season. Sudden water losses like burst pipes fall under the standard deductible.
Serving Austin, Round Rock, Cedar Park, Pflugerville, Georgetown, and all of Travis County.
Storm damage questions
Is storm damage covered by insurance?
Wind and hail damage - including the rain that enters through it - is standard homeowner's coverage. Rising water from outside is flood insurance, a separate policy. See the coverage guide.
Should I wait for the adjuster before touching anything?
Generally, no. Most policies require reasonable steps to prevent further damage. Photograph everything first, then, once it's safe, tarp and start drying. Keep receipts and records of what was done before the adjuster's visit.
Can I tarp the roof myself?
Not in the wet or the dark, and not after a storm has loosened things underfoot. Crews carry the gear and the fall protection - it's included in the mitigation the policy pays for.
Is water damage from the next hard freeze covered?
Sudden freeze-burst pipes are typically covered under Texas homeowner's policies if you followed the policy's freeze precautions - usually maintaining heat, or shutting off the water and draining the pipes. Review your policy, including endorsements. Prevention tip, not a coverage rule: in a hard freeze, dripping faucets and opening cabinet doors under sinks can help prevent bursts.