Signs you need a crew now
- Water or sewage coming up floor drains, tubs, or toilets
- Several drains backing up at the same time
- Gurgling pipes when you flush or run water
- A sewage smell indoors - even without visible water
What happens when you call
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Tell us what happened. 30 seconds - where it's coming up and how much.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Sewage is what crews call category-3 "black water" - it carries bacteria and viruses, and everything porous it touches (carpet, pad, drywall, upholstery) has to go. The longer it sits, the deeper it wicks.
Certified crews contain the area, remove what can't be saved, and disinfect to IICRC standards - then dry and restore. This is not a mop-and-bleach job.
Local to Hillsborough County
Tampa runs on daily summer thunderstorms and the hurricane cone - wind-driven rain through soffits and sliders, storm surge in the flood zones, and a water table that gives runoff nowhere to go. The CBS slab housing stock hides supply lines under concrete, and in this humidity wet drywall starts growing mold in 24 to 48 hours.
Florida policies may have a separate hurricane deductible. Whether it applies depends on the storm and the statutory hurricane period. Check your policy. Storm surge is flood insurance, not homeowner's, no matter what the hurricane did above the waterline. Everyday failures use your standard deductible.
Serving Tampa, St. Petersburg, Clearwater, Brandon, Riverview, Largo, and all of Hillsborough County.
Sewage backup questions
Is it actually dangerous?
Yes - treat it like the biohazard it is. Keep people and pets out of the area, don't run fans across it, and wash up if you've had contact.
Is a sewage backup covered by insurance?
Only with a sewer/water-backup endorsement - a cheap add-on many policies skip. The crew checks your coverage situation with you before work starts.
Can the carpet be saved?
No - carpet and pad touched by sewage are removed by rule. Hard surfaces underneath are disinfected and usually fine.
Hurricane water came in - wind or surge?
It's the deciding question: wind-driven rain through damage is a homeowner's claim under the hurricane deductible; surge from the bay is flood insurance. Photograph water lines and entry points before cleanup.