Signs you need a crew now
- Water or sewage coming up floor drains, tubs, or toilets
- Several drains backing up at the same time
- Gurgling pipes when you flush or run water
- A sewage smell indoors - even without visible water
What happens when you call
-
Tell us what happened. 30 seconds - where it's coming up and how much.
-
You're connected with a local restoration crew while you're on the line.
-
The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Sewage is what crews call category-3 "black water" - it carries bacteria and viruses, and everything porous it touches (carpet, pad, drywall, upholstery) has to go. The longer it sits, the deeper it wicks.
Certified crews contain the area, remove what can't be saved, and disinfect to IICRC standards - then dry and restore. This is not a mop-and-bleach job.
Local to Orange County
Orlando gets Florida's water without the coastline - hurricane bands crossing the state, daily summer downpours, and a high water table with retention ponds working overtime. CBS slab homes hide their plumbing under concrete, A/C condensate lines clog and overflow in the long cooling season, and damp drywall grows mold as fast here as anywhere on the coast.
Florida policies may have a separate hurricane deductible. Whether it applies depends on the storm and the statutory hurricane period. Check your policy. Everyday losses - burst pipes, A/C overflows, water-heater failures - use your standard deductible. Rising water from any direction is flood insurance, even this far inland.
Serving Orlando, Kissimmee, Sanford, Winter Park, Apopka, Altamonte Springs, and all of Orange County.
Sewage backup questions
Is it actually dangerous?
Yes - treat it like the biohazard it is. Keep people and pets out of the area, don't run fans across it, and wash up if you've had contact.
Is a sewage backup covered by insurance?
Only with a sewer/water-backup endorsement - a cheap add-on many policies skip. The crew checks your coverage situation with you before work starts.
Can the carpet be saved?
No - carpet and pad touched by sewage are removed by rule. Hard surfaces underneath are disinfected and usually fine.
A/C condensate line flooded the hallway - covered?
Sudden overflow damage is typically covered; water from a line that's been dripping for months is usually treated as a maintenance issue and often isn't. Review your policy, including endorsements. Photograph the damage and the line before cleanup.