Signs you need a crew now
- Water or sewage coming up floor drains, tubs, or toilets
- Several drains backing up at the same time
- Gurgling pipes when you flush or run water
- A sewage smell indoors - even without visible water
What happens when you call
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Tell us what happened. 30 seconds - where it's coming up and how much.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
Sewage is what crews call category-3 "black water" - it carries bacteria and viruses, and everything porous it touches (carpet, pad, drywall, upholstery) has to go. The longer it sits, the deeper it wicks.
Certified crews contain the area, remove what can't be saved, and disinfect to IICRC standards - then dry and restore. This is not a mop-and-bleach job.
Local to Franklin County
Columbus mixes both failure modes: fast-built growth suburbs with attic plumbing and finished basements, and older in-town stock with supply lines at end of life. Hard freezes burst pipes on both sides of that line, spring thunderstorms test sump pumps across Franklin County, and summer humidity keeps anything left damp growing.
In Ohio the coverage that catches homeowners out is sewer and sump backup - both need their own endorsement, an add-on many policies skip. Sudden pipe and appliance failures fall under the standard policy; frozen pipes are covered when the home was reasonably heated.
Serving Columbus, Dublin, Westerville, Grove City, Hilliard, Reynoldsburg, and all of Franklin County.
Sewage backup questions
Is it actually dangerous?
Yes - treat it like the biohazard it is. Keep people and pets out of the area, don't run fans across it, and wash up if you've had contact.
Is a sewage backup covered by insurance?
Only with a sewer/water-backup endorsement - a cheap add-on many policies skip. The crew checks your coverage situation with you before work starts.
Can the carpet be saved?
No - carpet and pad touched by sewage are removed by rule. Hard surfaces underneath are disinfected and usually fine.
Sump pump died in a spring storm - covered?
Only with a sump/backup endorsement. The cleanup is the same either way, so photograph everything in case coverage applies.