Signs you need a crew now
- Standing water, or water coming through a ceiling or wall
- Water pressure suddenly dropping at every faucet
- Warm or cold spots on floors - a slab line let go
- Spreading ceiling stains, or the sound of running water with everything off
What happens when you call
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Tell us what happened. 30 seconds - where the water is and how bad.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
A half-inch supply line pushes out roughly a bathtub of water every few minutes, and it runs under flooring and inside walls first - the part you can't see is always bigger than the part you can. Fast extraction is the difference between drying your floors and replacing them.
Sudden pipe failures are typically covered, and insurers expect fast mitigation once it's safe. Ask the contractor about documentation and coordination with your adjuster.
Local to the five boroughs
New York's pre-war stock fails in New York ways - aging risers and radiator lines burst inside walls, and the upstairs neighbor's overflow becomes your ceiling collapse. Basement and cellar apartments flood fast when cloudbursts overwhelm the sewers, as Ida proved in 2021, and hard freezes still catch pipes in uninsulated shafts.
In New York, sudden pipe and appliance failures are standard covered losses; water that backs up from sewers or drains needs its own endorsement. In multifamily buildings, whose policy pays - yours, the neighbor's, or the building's - turns on where the failure happened, so documentation matters double.
Serving New York, Brooklyn, Queens, The Bronx, Staten Island, Yonkers, Hoboken, and all of the five boroughs.
Burst pipe questions
Plumber or restoration crew first?
Restoration first if water is standing - the crew coordinates the pipe repair too, so one call covers both.
Is a burst pipe covered by insurance?
Sudden pipe failures are typically covered, along with the resulting water damage. Repairing the pipe itself, and leaks that developed slowly, are often treated differently. Review your policy, including endorsements. See the plain-English coverage guide.
I can't find my shut-off valve.
Call anyway. While you wait for help, if it's safe to do so, dispatch can talk you through the usual spots.
My upstairs neighbor's leak damaged my apartment - whose insurance pays?
Usually your own policy covers your unit's damage first; check your policy for how a neighbor's leak is handled. Photograph the failure point before repairs erase it.