Signs you need a crew now
- Standing water, or water coming through a ceiling or wall
- Water pressure suddenly dropping at every faucet
- Warm or cold spots on floors - a slab line let go
- Spreading ceiling stains, or the sound of running water with everything off
What happens when you call
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Tell us what happened. 30 seconds - where the water is and how bad.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
A half-inch supply line pushes out roughly a bathtub of water every few minutes, and it runs under flooring and inside walls first - the part you can't see is always bigger than the part you can. Fast extraction is the difference between drying your floors and replacing them.
Sudden pipe failures are typically covered, and insurers expect fast mitigation once it's safe. Ask the contractor about documentation and coordination with your adjuster.
Local to Dallas County
Most Dallas-area homes sit slab-on-grade over expansive North Texas clay - soil movement stresses under-slab supply lines, and slab leaks often show up as warm floors or an unexplained water bill. Hard freezes like February 2021 burst pipes in uninsulated attics across Dallas County, and spring hail season drives the roof and ceiling leaks.
Texas policies commonly carry a separate percentage deductible for wind and hail - a different number than your flat deductible, worth checking before storm season. Sudden water losses like burst pipes fall under the standard deductible.
Serving Dallas, Irving, Plano, Garland, Arlington, Mesquite, Richardson, and all of Dallas County.
Burst pipe questions
Plumber or restoration crew first?
Restoration first if water is standing - the crew coordinates the pipe repair too, so one call covers both.
Is a burst pipe covered by insurance?
Sudden pipe failures are typically covered, along with the resulting water damage. Repairing the pipe itself, and leaks that developed slowly, are often treated differently. Review your policy, including endorsements. See the plain-English coverage guide.
I can't find my shut-off valve.
Call anyway. While you wait for help, if it's safe to do so, dispatch can talk you through the usual spots.
Are slab leaks covered by insurance in Dallas?
The resulting water damage usually is; the plumbing repair itself often isn't, and Texas policies differ on tearing out slab to reach the leak. Photos of the failure point before repairs help the adjuster see what happened.