Signs you need a crew now
- Standing water, or water coming through a ceiling or wall
- Water pressure suddenly dropping at every faucet
- Warm or cold spots on floors - a slab line let go
- Spreading ceiling stains, or the sound of running water with everything off
What happens when you call
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Tell us what happened. 30 seconds - where the water is and how bad.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
A half-inch supply line pushes out roughly a bathtub of water every few minutes, and it runs under flooring and inside walls first - the part you can't see is always bigger than the part you can. Fast extraction is the difference between drying your floors and replacing them.
Sudden pipe failures are typically covered, and insurers expect fast mitigation once it's safe. Ask the contractor about documentation and coordination with your adjuster.
Local to Suffolk County
Boston winters write the playbook: ice dams pond meltwater under roof shingles until it finds the ceiling, and deep freezes burst pipes in triple-decker walls that were never insulated to modern standards. The housing stock is old - original galvanized lines, plaster walls that hold moisture - and spring thaws push groundwater into stone-foundation basements.
Northern policies cover sudden freeze-burst pipes as long as the home was reasonably heated - and ice-dam water damage to the interior is typically covered even though the roof maintenance itself may not be. Sewer and sump backup need their own endorsement.
Serving Boston, Cambridge, Somerville, Quincy, Newton, Brookline, and all of Suffolk County.
Burst pipe questions
Plumber or restoration crew first?
Restoration first if water is standing - the crew coordinates the pipe repair too, so one call covers both.
Is a burst pipe covered by insurance?
Sudden pipe failures are typically covered, along with the resulting water damage. Repairing the pipe itself, and leaks that developed slowly, are often treated differently. Review your policy, including endorsements. See the plain-English coverage guide.
I can't find my shut-off valve.
Call anyway. While you wait for help, if it's safe to do so, dispatch can talk you through the usual spots.
Is ice dam damage covered in Massachusetts?
Interior water damage from an ice dam is typically covered; repairing the roof and gutters themselves often isn't. Review your policy, including endorsements. Photograph the ceiling staining and the dam before it melts.