Signs you need a crew now
- Standing water, or water coming through a ceiling or wall
- Water pressure suddenly dropping at every faucet
- Warm or cold spots on floors - a slab line let go
- Spreading ceiling stains, or the sound of running water with everything off
What happens when you call
-
Tell us what happened. 30 seconds - where the water is and how bad.
-
You're connected with a local restoration crew while you're on the line.
-
The crew confirms timing and sets your arrival time with you directly.
Why this one can't wait
A half-inch supply line pushes out roughly a bathtub of water every few minutes, and it runs under flooring and inside walls first - the part you can't see is always bigger than the part you can. Fast extraction is the difference between drying your floors and replacing them.
Sudden pipe failures are typically covered, and insurers expect fast mitigation once it's safe. Ask the contractor about documentation and coordination with your adjuster.
Local to Travis County
Austin's limestone terrain sheds heavy rain fast - Flash Flood Alley storms overwhelm drainage and push water into garages and lower floors with little warning. The 2021 freeze burst pipes across Travis County's fast-built housing stock, much of it with supply runs in uninsulated attics, and growth suburbs add new slab foundations to the mix every year.
Texas policies commonly carry a separate percentage deductible for wind and hail - a different number than your flat deductible, worth checking before storm season. Sudden water losses like burst pipes fall under the standard deductible.
Serving Austin, Round Rock, Cedar Park, Pflugerville, Georgetown, and all of Travis County.
Burst pipe questions
Plumber or restoration crew first?
Restoration first if water is standing - the crew coordinates the pipe repair too, so one call covers both.
Is a burst pipe covered by insurance?
Sudden pipe failures are typically covered, along with the resulting water damage. Repairing the pipe itself, and leaks that developed slowly, are often treated differently. Review your policy, including endorsements. See the plain-English coverage guide.
I can't find my shut-off valve.
Call anyway. While you wait for help, if it's safe to do so, dispatch can talk you through the usual spots.
Is water damage from the next hard freeze covered?
Sudden freeze-burst pipes are typically covered under Texas homeowner's policies if you followed the policy's freeze precautions - usually maintaining heat, or shutting off the water and draining the pipes. Review your policy, including endorsements. Prevention tip, not a coverage rule: in a hard freeze, dripping faucets and opening cabinet doors under sinks can help prevent bursts.