What happens when you call
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Tell us what happened. 30 seconds - what burned and whether the home is secure.
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You're connected with a local restoration crew while you're on the line.
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The crew confirms timing and your arrival time - board-up comes first if the house is open.
What San Antonio crews handle
What's different in San Antonio?
San Antonio sits on karst limestone at the edge of Flash Flood Alley - heavy rain runs off fast and finds garages, sunken living rooms, and anything downslope. Hard water scales aging supply lines until they fail, and the occasional hard freeze catches uninsulated pipes in attics and exterior walls that were never built for it.
Texas policies commonly carry a separate percentage deductible for wind and hail - a different number than your flat deductible, worth checking before storm season. Sudden water losses like burst pipes fall under the standard deductible.
Your call goes to a crew based in the San Antonio area. Serving San Antonio, New Braunfels, Schertz, Converse, Universal City, and all of Bexar County.
What to know before repairs in San Antonio
Under federal flood-insurance rules, substantial damage means damage of any origin, fire included, so a fire-damaged home in a mapped floodplain can face the same 50% review before rebuilding. City code requires a registered electrical contractor for any electrical work, so rewiring is not a homeowner job. In a historic district, repairs with the same materials and design can usually get an administrative Certificate of Appropriateness, but changing exterior materials or design needs Historic and Design Review Commission approval. If you smell gas after a fire, leave, then call 911 and CPS Energy.
Common questions
Can we stay in the house?
Depends on smoke spread and structural safety - the crew tells you straight after inspection. If you can't, most policies pay for temporary housing (loss-of-use coverage).
Is fire damage covered by insurance?
Typically yes. Fire is a core homeowner's peril, and coverage usually includes smoke damage, water from firefighting, board-up, and rebuilding, subject to your limits and deductible - check your declarations page for those. Ask the contractor about documentation and coordination with your adjuster.
Should I start cleaning up myself?
It's best to wait on soot cleanup. Wiping soot the wrong way can drive it deeper, and moving debris before photos may reduce what your claim can show. Waiting on cleanup doesn't mean delaying safe steps to prevent further damage, like board-up or tarping once it's safe. Photograph first.