What the crew takes care of
- Cleaning, sanitization, and safe removal of affected materials
- Restoration of the space to health-department and OSHA standards
- Recovery and return of personal items that can be safely saved
- All insurance paperwork - you don't make those calls
What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
You don't have to go back in
Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like, and works at the pace you choose.
Crews can arrive in unmarked vehicles and plain workwear. Nothing about the visit announces itself to neighbors.
Local to Maricopa County
Phoenix water damage peaks in monsoon season - July-to-September microbursts drive rain under parapet flat roofs and through evaporative-cooler penetrations. The rest of the year it's failed water heaters, AC condensate lines, and supply lines aged by hard water. Desert heat dries surfaces deceptively fast while wall cavities stay wet - which is exactly where mold starts.
Monsoon wind damage and wind-driven rain are standard homeowner's coverage in Arizona, but street or wash flooding entering the home is not - that requires separate flood insurance. Sudden plumbing failures fall under the standard policy.
Serving Phoenix, Mesa, Scottsdale, Tempe, Chandler, Glendale, and all of Maricopa County.
Questions families ask
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.