What the crew takes care of
- Cleaning, sanitization, and safe removal of affected materials
- Restoration of the space to health-department and OSHA standards
- Recovery and return of personal items that can be safely saved
- All insurance paperwork - you don't make those calls
What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
You don't have to go back in
Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like, and works at the pace you choose.
Crews can arrive in unmarked vehicles and plain workwear. Nothing about the visit announces itself to neighbors.
Local to Suffolk County
Boston winters write the playbook: ice dams pond meltwater under roof shingles until it finds the ceiling, and deep freezes burst pipes in triple-decker walls that were never insulated to modern standards. The housing stock is old - original galvanized lines, plaster walls that hold moisture - and spring thaws push groundwater into stone-foundation basements.
Northern policies cover sudden freeze-burst pipes as long as the home was reasonably heated - and ice-dam water damage to the interior is typically covered even though the roof maintenance itself may not be. Sewer and sump backup need their own endorsement.
Serving Boston, Cambridge, Somerville, Quincy, Newton, Brookline, and all of Suffolk County.
Questions families ask
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.