What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Dallas crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Dallas?
Most Dallas-area homes sit slab-on-grade over expansive North Texas clay - soil movement stresses under-slab supply lines, and slab leaks often show up as warm floors or an unexplained water bill. Hard freezes like February 2021 burst pipes in uninsulated attics across Dallas County, and spring hail season drives the roof and ceiling leaks.
Texas policies commonly carry a separate percentage deductible for wind and hail - a different number than your flat deductible, worth checking before storm season. Sudden water losses like burst pipes fall under the standard deductible.
Your call goes to a crew based in the Dallas area. Serving Dallas, Irving, Plano, Garland, Arlington, Mesquite, Richardson, and all of Dallas County.
Practical details for families in Dallas
When a death in Dallas County is sudden or unexpected, the Dallas County Medical Examiner's Office investigates to determine the cause and manner of death. Its guidance says only personal effects on or with the person leave the scene; other property stays in the residence, which police secure and release to the family. Private cleanup typically follows that release. TCEQ's medical-waste rules exclude waste from single-family and multifamily homes, so ask any provider how materials will be packaged and disposed of. For a crime scene, the Texas Crime Victims' Compensation Program can pay up to $2,250 in cleanup costs for qualifying victims, after homeowner's or renter's insurance is used first. The Medical Examiner's main line is (214) 920-5900.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.