What happens when you call
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Share only what you're comfortable sharing. A person answers - no menus, no rush.
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You're connected with a local crew that handles trauma and biohazard cleanup.
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The crew confirms timing with you - whenever you're ready.
What Cleveland crews take care of
- Unattended death & trauma cleanup
- Crime scene cleanup
- Hoarding cleanup
- Sanitization to health-department standards
- Discreet, unmarked vehicles on request
- Insurance paperwork handled for you
What's different in Cleveland?
Cleveland's century homes and doubles carry original galvanized lines and stone foundations, and lake-effect winters test both - deep freezes burst pipes in uninsulated walls while ice dams work the rooflines. The metro's older combined sewers back up into basements when storms train off Lake Erie, and spring melt keeps sump pumps honest.
In Ohio the coverage that catches homeowners out is sewer and sump backup - both need their own endorsement, an add-on many policies skip. Sudden pipe and appliance failures fall under the standard policy; frozen pipes are covered when the home was reasonably heated.
Your call goes to a crew based in the Cleveland area. Serving Cleveland, Parma, Lakewood, Euclid, Strongsville, Mentor, and all of Cuyahoga County.
Practical details for families in Cleveland
If someone is hurt or has died, call 911 first. Police, and for a death the Cuyahoga County Medical Examiner's Office, handle the investigation, and a private cleanup usually begins only after authorities release the property to the family. Ohio law defines infectious waste to include human blood and blood products, so ask any cleanup provider how it will package, transport and dispose of what it removes. For a crime reported to police, the Ohio Attorney General's victims compensation program can help pay for cleaning the scene and repairs for personal security, such as doors and windows, up to $750 per claim, after other sources like insurance. File within three years of the crime; minors have longer.
Common questions
Do we need to be there?
No. Many families hand over a key and stay elsewhere. The crew keeps you updated as much - or as little - as you'd like.
How soon can someone come?
Whenever you're ready - today if you want, or after family has had time. The line is answered by a person around the clock.
Is this covered by insurance?
Homeowner's policies sometimes cover biohazard cleanup, depending on the cause and your policy's terms. Review your policy, including endorsements. After a crime, your state's crime victim compensation program may help with cleanup costs. Ask the contractor about documentation and coordination with your insurer.